Starhub

Rebuilding the StarHub.com experience

To support StarHub’s first responsive website rebrand and revamp in end-2013 integrated with Adobe Analytics, Adobe Target and Adobe Search & Promote during Phase 1. In subsequent phases, we helped StarHub extend and build their Online Store with Broadband subscription services and an Employee Purchase Portal for corporate customers.

Our Role

  • Liaised and worked with appointed design team for website’s refreshed look and feel
  • Proposed infrastructure design for AEM, as well as set up and configure AEM
  • Led in project management and facilitated communication among multi-parties to ensure
  • a seamless project delivery
  • Provided user training on how to use the AEM platform with new templates and components

Website

It starts with a smart homepage

The experience of the new .com starts with asking people directly what they want to do. From here, predictive search quickly draws the relevant information that people want to view.

Personalised content

Using Adobe Target, value added contents are constantly changing–tailored to customer’s subscription and usage patterns.

And an entire UX rework

From consumer research, content restructuring and continuous user testing against the wireframes, visuals and test builds.

E-COMMERCE PORTAL

Smoother buying experience for Starhub’s corporate partners

As an extension to the main website revamp, we also worked on the e-commerce platform targeted towards Starhub’s corporate partners which covers the following features:

  • Corporate mobile plan purchase
  • Plan extension
  • Plan and device upgrades

RESULTS

  • Optimised and high performance website scored by Google Page Speed.
  • Website designed for targeting and personalisation.
  • Enhanced search experience for users/consumers.
  • Robust website analytics enabled StarHub to monitor and adapt the needs of the market and end-users.

Explore our work